Terms of service

Terms & Conditions

These Terms & Conditions apply when you access marom.store, place an order, or use services provided by Marom. By using the website or submitting an order, you agree to these terms together with our Privacy, Shipping, Returns, and Payment policies.

Products and information

We work to keep product names, descriptions, images, shades, availability, and prices accurate. Minor differences may occur because of photography, lighting, screen settings, packaging updates, or product batches. We may correct errors or update information without prior notice.

Orders and acceptance

Submitting an order does not guarantee acceptance. An order may require confirmation through WhatsApp or phone. We may decline or cancel an order because of unavailable stock, incorrect information, pricing errors, suspected misuse, inability to confirm the customer, or inability to deliver to the supplied address.

Customers must provide accurate contact and delivery information. Please contact us immediately if any detail is incorrect.

Prices, offers, and discounts

Prices are shown in Egyptian pounds unless stated otherwise. Promotions, deal prices, discount codes, gifts, and free-shipping offers may have eligibility rules, limited availability, and start or end dates. Unless clearly stated otherwise, offers cannot be exchanged for cash.

Payment

Marom accepts Cash on Delivery. An online payment option may also be offered through Bosta, our shipping partner, using Bosta’s secure payment process. Customers should never share card details, passwords, or verification codes through unofficial channels.

Shipping and delivery

Delivery across Egypt normally takes approximately 2–4 working days after order confirmation. Delivery times are estimates and can be affected by public holidays, non-working days, weather, demand, address accuracy, and carrier operations. Shipping charges are shown at checkout, and orders of EGP 999 or more qualify for free shipping.

Returns and refunds

For hygiene and safety reasons, cosmetics, makeup, and personal beauty products cannot be returned, exchanged, or refunded after purchase. Incorrect items, visible delivery damage, defects, and rights that cannot legally be excluded will be reviewed in accordance with applicable consumer-protection requirements.

Cancellation

We may be able to change or cancel an order before preparation or dispatch. Cancellation is not guaranteed once processing or shipping has begun.

Website use

You must not misuse the website, interfere with its operation, attempt unauthorized access, submit fraudulent orders, copy protected content without permission, or use the store for unlawful purposes.

Intellectual property

The Marom name, branding, website design, written content, and original visual materials are protected and may not be copied or commercially reused without permission. Third-party brand names and trademarks belong to their respective owners.

Limitation and applicable rights

Nothing in these terms excludes rights or responsibilities that cannot be excluded under applicable law. To the extent permitted by law, Marom is not responsible for indirect losses caused by misuse of products, inaccurate customer information, third-party service interruptions, or events outside reasonable control.

Updates

We may update these terms and related policies when our services or requirements change. The version published on the website applies from its publication date.