Everything you need to know before and after placing your Marom order.
Browse the most common questions below. Our support team is available whenever you need more help.
How long does delivery take?
Delivery across Egypt normally takes approximately 2–4 working days after your order is confirmed. Public holidays, non-working days, weather, high order volumes, or incomplete address details can cause delays.
How much is shipping?
The applicable shipping fee is shown during checkout. Orders of EGP 999 or more qualify for free shipping.
How can I pay?
You can pay Cash on Delivery. An online payment option may also be provided through Bosta, our shipping partner, using Bosta’s secure payment process.
Will my Cash on Delivery order be confirmed?
Yes. We may contact you by WhatsApp or phone to confirm your order and delivery details before dispatch.
Can I return or exchange cosmetics?
No. For hygiene and safety reasons, cosmetics and makeup products cannot be returned, exchanged, or refunded after purchase. Please check the product, shade, quantity, and order details carefully before confirming.
What should I do if I receive the wrong item or a visibly damaged package?
Please contact us promptly through our official support channels and provide your order number and clear photos. We will review the case in accordance with applicable consumer-protection requirements.
Can I change or cancel my order?
Contact us as soon as possible. We may be able to change or cancel an order only before it has been prepared or dispatched. Changes are not guaranteed once processing has started.
How can I track my order?
Tracking information may be available through your customer account or through the shipping updates sent by Bosta.
Are product colours always identical to the photos?
We aim to display products accurately, but colour can appear slightly different depending on lighting, photography, screen settings, and the product batch.
How can I contact Marom?
Visit our Contact page or email support@marom.store.