A clear policy designed around hygiene, safety, and transparency.
Please read the following information carefully before confirming your order.
No returns, exchanges, or refunds for cosmetics
For health, hygiene, and safety reasons, makeup, cosmetics, and other personal beauty products cannot be returned, exchanged, or refunded after purchase.
Please review the product name, shade, colour, quantity, price, and delivery information carefully before confirming your order.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We may be able to assist only before the order has been prepared or dispatched. Once processing or shipping has started, cancellation or modification may not be possible.
Incorrect items or visibly damaged packages
If you receive an item that is different from what you ordered, or the package is visibly damaged on arrival, contact Marom promptly with your order number and clear photos. Do not use the product while the case is being reviewed.
Any case involving an incorrect order, damage, defect, or rights that cannot legally be excluded will be reviewed in accordance with applicable consumer-protection requirements.
Contact
Submit the details through our Contact page or email support@marom.store.